Hacked Email Mobile Number changed

[Cratedigga]

I have recently had my email hacked and have tried to change my password but the two step verification mobile number has been changed to theirs as the 3 last digits are none of the mobile numbers in my household.

The 6 digit code is now being sent to their mobile.

Any help would be massively appreciated!

[caesarome]

Did you previously set up 2 step authentication, if you did then see if you can sign in using it so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

If you didn't then I'm not sure there is anyway you can get the account back, you could try Sky support but even that could be a long shot.

[Mark39]

@Cratedigga if you don't have a Recovery Code you can use to turn off 2 step verification, you'll have to call Sky, as @caesarome posted. They do have a specialist team for handling scenarios such as this, but you can't contact them direct, I'm afraid, and it appears that many of the front line advisers don't know of their existence. You may have to persevere.

[Cratedigga]

Unfortunately no recovery code so I'll give them a call tomorrow thanks for your advise!

[Roger2468]

Did you get it sorted as it as happened to me as well 

[Mark39]

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@Roger2468 wrote:

Did you get it sorted as it as happened to me as well 

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If you don't have the Recovery code the only way to regain access is to call.