Discussion topic: Folder Emails Deleted - Sky/Yahoo Technical Help
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Message posted on 13 May 2026 08:52 AM
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Folder Emails Deleted - Sky/Yahoo Technical Help
I had all my emails in multiple folders "disappear" a couple of months ago. Trying to get help from Sky Customer Advisors was useless & they did not escalate to any technical department (despite saying they would). It's obvious that there was a server-side purge that happened. Anyone know how to contact any Sky/Yahoo email technical person to do a Mailbox Restore for missing folder contents. The folders remain but the emails have been deleted.
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Message posted on 13 May 2026 09:00 AM
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Re: Folder Emails Deleted - Sky/Yahoo Technical Help
@Mark804 There are no direct contact details for any Back office function, all calls are answered by the Customer Service Teams.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.
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Message posted on 13 May 2026 09:02 AM
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Re: Folder Emails Deleted - Sky/Yahoo Technical Help
@Mark804 are you logging in using your browser via sky.com? If you're using a mail app try logging in here to see if your folder content is intact: sky.com/signin/email
Message posted on 13 May 2026 10:08 AM
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Re: Folder Emails Deleted - Sky/Yahoo Technical Help
Have a read of this as it might be worth a try:
https://help.yahoo.com/kb/recover-lost-deleted-emails-sln2552.html
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Message posted on 13 May 2026 01:23 PM
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Re: Folder Emails Deleted - Sky/Yahoo Technical Help
Just for info. No emails are stored on Sky's servers, they are all at Yahoo, so there is no "tecnical department" to be refered to.
If they have been gone for a couple of months, I doubt there is any possibility of getting them back.
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