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Discussion topic: Folder Emails Deleted - Sky/Yahoo Technical Help

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This message was authored by: Mark804

Folder Emails Deleted - Sky/Yahoo Technical Help

I had all my emails in multiple folders "disappear" a couple of months ago. Trying to get help from Sky Customer Advisors was useless & they did not escalate to any technical department (despite saying they would). It's obvious that there was a server-side purge that happened.   Anyone know how to contact any Sky/Yahoo email technical person to do a Mailbox Restore for missing folder contents. The folders remain but the emails have been deleted. 

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This message was authored by: GD1

Re: Folder Emails Deleted - Sky/Yahoo Technical Help

Posted by a Superuser, not a Sky employee. Find out more

@Mark804  There are no direct contact details for any Back office function, all calls are answered by the Customer Service Teams.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Mark39

Re: Folder Emails Deleted - Sky/Yahoo Technical Help

Posted by a Superuser, not a Sky employee. Find out more

@Mark804 are you logging in using your browser via sky.com? If you're using a mail app try logging in here to see if your folder content is intact: sky.com/signin/email

This message was authored by: caesarome

Re: Folder Emails Deleted - Sky/Yahoo Technical Help

Posted by a Superuser, not a Sky employee. Find out more

@Mark804 

Have a read of this as it might be worth a try:


https://help.yahoo.com/kb/recover-lost-deleted-emails-sln2552.html

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This message was authored by: jayach

Re: Folder Emails Deleted - Sky/Yahoo Technical Help

Posted by a Superuser, not a Sky employee. Find out more

@Mark804 

Just for info. No emails are stored on Sky's servers, they are all at Yahoo, so there is no "tecnical department" to be refered to.

If they have been gone for a couple of months, I doubt there is any possibility of getting them back.

 

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