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Discussion topic: Failed delivery to gmail account

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This message was authored by MJR1471 This message was authored by: MJR1471

Failed delivery to gmail account

Received a failed delivery notification, with reason given: 

550 5.7.26 Unauthenticated email from sky.com is not accepted due to domain's DMARC policy. Please contact the administrator of sky.com domain if this was a legitimate mail.

Anyone else experience this and know how to resolve?

Thanks

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This message was authored by Mark39 This message was authored by: Mark39

Re: Failed delivery to gmail account

Posted by a Superuser, not a Sky employee. Find out more

For clarity, was this an email you sent from your Sky Yahoo Mail account? Or are you the Gmail recipient?

MJR1471
Topic Author
This message was authored by MJR1471 This message was authored by: MJR1471

Re: Failed delivery to gmail account

Well spotted! This was me attempting to send a Google calendar invite (via my sky yahoo mail account) to a Gmail user. 

Apologies for lack of initial info/clarity.

Thanks

This message was authored by Mark39 This message was authored by: Mark39

Re: Failed delivery to gmail account

Posted by a Superuser, not a Sky employee. Find out more

Hmm. It's not a regularly reported issue. A quick Google of the error  message suggests that Gmail considers this particular email to be coming from an unreliable source. I don't know enough about email systems to understand the suggested solution and I'm fairly confident Sky customer advisers wouldn't either, if you were to call them. If it were me, I'd try again, and if the same error recurred I'd look for an alternative way to send the email. Sorry.

MJR1471
Topic Author
This message was authored by MJR1471 This message was authored by: MJR1471

Re: Failed delivery to gmail account

Thanks. This is exactly the same position I came at it from. Sky doesn't allow sufficient settings access that would afford me the opportunity to follow suggested troubleshooting steps.

Will try again and, failing that, seek alternative method of sharing.

Many thanks 

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