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Discussion topic: Error message with Sky Yahoo mail

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This message was authored by: Rifle+405

Error message with Sky Yahoo mail

Starting a new broadband and tv contract with Sky today and  since speaking to them my Yahoo Mail now showing an error message so can't get emails. Need help sorting it out.  I'm not tech savvy 

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This message was authored by: GD1

Re: Error message with Sky Yahoo mail

Posted by a Superuser, not a Sky employee. Find out more

@Rifle+405  Your post has been moved from the Sky Stream Board as Sky stream has no related to your email account.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: caesarome

Re: Error message with Sky Yahoo mail

Posted by a Superuser, not a Sky employee. Find out more

@Rifle+405 

What does the error message say ?

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This message was authored by: Rifle+405

Re: Error message with Sky Yahoo mail

It says. 
The connection to the server failed 

server code

AUTHENTICATION FAILED 

server message 

AUTHENTICATE Invalid credentials 

This message was authored by: Lynne0805

Re: Error message with Sky Yahoo mail

I am having the same issue and see the same error message. 
no changes to my account, or my broadband, just suddenly stopped working around 4pm

today.

my password I correct as I can log in on iPad and using a web browser, but it's not working on my phone! 
is this an issue with others too, and maybe not linked to your broadband changes? 

This message was authored by: caesarome

Re: Error message with Sky Yahoo mail

Posted by a Superuser, not a Sky employee. Find out more

@Lynne0805 @Rifle+405 

A possible fix from the Apple forum:

 

https://discussions.apple.com/thread/255815924?page=5&sortBy=rank

 

Go into mail app and into the account that’s not working. tap the mail slider to off position. wait a second or two and then flip it back on; it will prompt you to log in.

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This message was authored by: jayach

Re: Error message with Sky Yahoo mail

Posted by a Superuser, not a Sky employee. Find out more

@Rifle+405 wrote:

 my Yahoo Mail now showing an error message so can't get emails.


Is that an actual Yahoo email (ending in @yahoo.com/co.uk) or a Sky|Yahoo account?

Are you using an Apple device?

This message was authored by: Lynne0805

Re: Error message with Sky Yahoo mail

I managed to verify my mail account. I have an @Sky.com email address, but tried using the yahoo mail provider from the list, still using my sky email address and this has worked for me. 

not sure why it wouldn't verify it initially or why I had to change it to yahoo, but at least it's working again. 

This message was authored by: jayach

Re: Error message with Sky Yahoo mail

Posted by a Superuser, not a Sky employee. Find out more

@Lynne0805 wrote:

not sure why it wouldn't verify it initially or why I had to change it to yahoo, but at least it's working again. 


It doesn't work if you select Sky, because the Sky servers aren't OAuth compatible;

Some apps use the Yahoo servers, even if you select Sky, but some don't.

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