Error code 289

[fluffy73]

Unable to sign into email, getting error code 289,am using Microsoft Edge x

[Kirsty+S27]

Hi @fluffy73 

Thank you for using the Sky Community Forum.

We are currently aware of an issue when logging in however this is being investigated and once resolved will keep you informed. 

Thanks

[caesarome]

@fluffy73 

Are you using DuckDuckGo with Edge because if so a recent update is causing this so I would disable it until it is fixed by the company behind it:

[jayach]

I've been really surprised by how many people seem to have been using DuckDuckGo. I'd only ever known it as a search engine.

[caesarome]

---

@jayach wrote:

 I'd only ever known it as a search engine.

---

Me to !

[malumpy]

had the same problem on google chrome.  deleted saved password then logged in again

[3819496639076]

finally managed to sort out this error.it seems with firefox if you have duck duck go essentials enabled,you get this error message,go into tools and disable it.mine works fine now,plus i can still use duck duck as my browser.Hope this helps someone!!

[Infected+By+Eli]

This is exactly what was causing my problem. Thanks for coming back with the solution 👍