Sky email wont connect to outlook app

[KBK56]

Hi

Not sure if anyone else has had this issue but recently SKy emails stopped working with my Galaxy phone. When I try to log it it just errors saying it can't verify.

Just updated to the S23+ and after transferring data I still can't get in to my SKY emails, i can connect any other email to outlook. 

I have a backup S20+ and did a factory reset on it and a different mobile number, set up and works fine.

Just tried a bare bones reset on the S23+ and it still won't let me connect my sky emails.

Anyone know if maybe the mobile number is being used during verification and there is something gone wrong??

I can forward my emailsto my google account but that's only a fix not a solution.

Tried manually setting up and still get the same thing.

Totally stuck now so hoping someone has an answer 🙂

Keith

[caesarome · Accepted solution]

When setting your account up via Outlook select other as the email provider and use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[KBK56]

Hi

That will work on a computer but no matter what i do in the outlook app on my phone it alway goes to Yahoo to authenticate but fails. 

To be honest i have tried the Samsun Mail app and the Yahoo mail app and all fail this verification.

Works fine everywhere but my phone!

[jayach]

Choose, not Yahoo.

[Mark39]

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@KBK56 wrote:

Hi

That will work on a computer but no matter what i do in the outlook app....

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Does that include using an app password ?

[KBK56]

Hi guys

thanks for putting up with a thicky, got there in the end via the imap log in.

Never done that on a phone before but have on my pc.

thanks again for your help 🙂

[Ali+Westerman]

Been trying to recover my sky email account through Outlook but it stumbles at the password. 

Have tried to generate an app password but Yahoo/Sky website doesn't seem to have this option.

I'm assuming this isn't unique to me because Yahoo/Sky help section is putting it kindly abysmal.

[caesarome]

You can generate the password here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[Ali+Westerman]

This link works! 

you're a genius Dude.