Emergency response request

[Sandraturnbulls]

I'm still not able to access my sky emails under data protection and confidentiality I need all my emails back you are with holding my personal data 

[Mark39]

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@Sandraturnbulls wrote:

I'm still not able to access my sky emails under data protection and confidentiality...

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Please elaborate. I don't understand what you mean. What happens when you log in to your email via Sky.com?

[Sandraturnbulls]

I'm just not able to log in for some reason my account has been locked I've spent hours speaking to sky to try and resolve this they say my account has gone forever I've got personal data on my email account 

[Mark39]

It's unlikely that your email account has gone for good, unless you haven't regularly logged into it. From previous posts here, the problem is finding an adviser who knows how to deal with it. My account has been locked several times in the past and has eventually been unlocked after more or less to-ing and fro-ing with Sky. 

Are you calling the number given in the 'locked' message? 

[Sandraturnbulls]

Yes some people are very unhelpful with me I spent 1.5hours on the phone with technical support he esulated it and should of receive a call a few days later at a set time they did not call me. I've photo and video of my late mum in my email folders I'm devastated. never mind DNA results and other person stuff 

[caesarome]

I had this happen to me a few years ago @Sandraturnbulls so it is nothing against your personally. I was told it was locked for security reason but either way as @Mark39 has said the difficulty of finding someone to talk to who knows how to unlock your account.

[jayach]

Unfortunately, data protection is the very reason they can't just unlock your account.

It will have been locked for some perceived security breach. Mine was accessing the email with different I.P. addresses in a short time, caused by my new ISP putting me on a faulty line that was causing the router to reboot frequently.

If you are unable to pass the security checks they can not unlock it

However, having said that, is it just the email, or can you access your Sky account here?

https://www.sky.com/myaccount/my-details

[Sandraturnbulls]

I answered all my security questions correctly. They say it has gone I know things don't disappear 

[caesarome]

Can you now get logged into your email account, if not can you get logged in here:

https://www.sky.com/myaccount/my-details

Or does the same message occur ?