Emails in Spam Folder Disappeared not in deleted items either

[Dantheman80]

Good afternoon,

I had a number of emails in my spam folder which were not spam but replies to an email i had sent.

They have now all disappeared and only spam emails from July are showing, these were recieved in June and quite important.  They are not in my Inbox also there are no messages in the Deleted Items folder and I have no Trash Folder visible.

Why have these emails disappered.?  Wherre have they gone, i actually needed to reply to one of them.

Thanks

Dan

[caesarome]

Yahoo does empty the spam folder every so often, I think it is something like every 30 days so if you see copies of your sent emails in there again then it is best to move them out.

Was there also copies in your Sent folder or perhaps if you received replies, a copy of the replies you have been sent.

[Dantheman80]

I had sent an impotant email to a CEO of a company due to bad custoemr service, two of their colleagues had replied and they had gone into my spam.  I only realsied last week when I was too busy to look at them.  

They have now disappeared, surely i can request they are retrieved from backup, as I have not moved them and I was not made aware of Yahoo's policy to completely remove spam emails, witjout first tranfering themto the deleted folder. 

The correct thing to do would to move them to the deleted folders not make them vanish completely.

Any help is appreciated.

Thanks

[Mark39]

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@Dantheman80 wrote:

They have now disappeared, surely i can request they are retrieved from backup, as I have not moved them and I was not made aware of Yahoo's policy to completely remove spam emails, witjout first tranfering themto the deleted folder. 

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Maintaining a backup copy is an email accountholder's responsibility.

I don't believe Yahoo Mail or Sky Yahoo Mail provide the ability to restore emails from the spam folder, I'm afraid.

[caesarome]

There is nothing that can be done if you failed to keep an eye on the spam folder which any email account holders needs to do as there will be no way to get these emails back. If you then replied to them then there might a copy of you reply to their email to you in the Sent folder.

[Dantheman80]

Thanks for your answer but where have they gone?

why are they not in the deleted folder?

[Dantheman80]

If the account holder is not informed of Sky's policy of making emails vanish from the spam folder then legally it's Sky's responsibility to retrieve any emails they have deleted without informing the account holder.

I will happily eat my words if i can be privided with terms and conditions which state Sky/Yahoo have the right to make spam emails disppear.

I look forwrd to your reply.

[caesarome]

Please note, we are all customers of Sky here.

When Yahoo empties the spam folders anything in there is not moved to the deleted folder but removed for good which is why it needs to be checked on a regular basis.

[jayach]

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@Dantheman80 wrote:

I will happily eat my words if i can be privided with terms and conditions which state Sky/Yahoo have the right to make spam emails disppear.

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I assume you read all the "small print" when you acccepted the T&C's for Yahoo mail. (no me neither)

I bet it is in there somewhere.

[Mark39]

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@Dantheman80 wrote:

If the account holder is not informed of Sky's policy of making emails vanish from the spam folder then legally it's Sky's responsibility to retrieve any emails they have deleted without informing the account holder.

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Well, I'm not a lawyer so not qualified to comment on matters of legality, but I would guess it's covered by sections 3.10 and 3.12 of the Sky Yahoo Mail Ts & Cs.