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Discussion topic: Emails account someone has the same user name

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Avatar for Sweta1
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This message was authored by: Sweta1

Message posted on ‎18 Feb 2025 04:40 PM

Emails account someone has the same user name

I have tried to access my e mail account and I cannot access it. Phoned your number, someone has the same user name as me. I have had my account for over 20 years and no one could find me because someone else has my username.

Please could you help me with a new user name so I can access my account. My security question still valid

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎18 Feb 2025 04:48 PM

Re: Emails account someone has the same user name

Posted by a Superuser, not a Sky employee. Find out more
@Sweta1 wrote:

I have tried to access my e mail account and I cannot access it.

Why can't you access it, what is happening when you try to login here to it

 

:https://www.sky.com/mydetails/sky-id

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