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Discussion topic: Email virus scan failed

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This message was authored by: Wefter2000

Email virus scan failed

All of a sudden, when trying to download an email attachment I am getting the message 'Couldnt download - virus scan failed'. I have never had this problem before. Any ideas how to resolve this? Thanks.

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This message was authored by: caesarome

Re: Email virus scan failed

Posted by a Superuser, not a Sky employee. Find out more

@Wefter2000 

What device are you using and what virus scanner are you using ?

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This message was authored by: Wefter2000

Re: Email virus scan failed

This is on my PC. Using AVG antivrus. I've tried turning off the email protection on AVG, but it made no difference.

This message was authored by: caesarome

Re: Email virus scan failed

Posted by a Superuser, not a Sky employee. Find out more

How do you access your emails on your PC, are you logging into the Sky website or using an app ?

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This message was authored by: Wefter2000

Re: Email virus scan failed

Mainly using the sky mail app, but have gone in through the yahoo mail website as well with the same result.

This message was authored by: caesarome

Re: Email virus scan failed

Posted by a Superuser, not a Sky employee. Find out more

Does disabling AVG itself and not just the email scan allow it through ?

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This message was authored by: Wefter2000

Re: Email virus scan failed

No, doesnt make a difference.

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