Discussion topic: Email virus scan failed
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Message posted on 23 Mar 2026 07:12 PM
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Email virus scan failed
All of a sudden, when trying to download an email attachment I am getting the message 'Couldnt download - virus scan failed'. I have never had this problem before. Any ideas how to resolve this? Thanks.
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All Replies
Message posted on 23 Mar 2026 07:17 PM
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Re: Email virus scan failed
What device are you using and what virus scanner are you using ?
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Message posted on 23 Mar 2026 07:19 PM
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Re: Email virus scan failed
This is on my PC. Using AVG antivrus. I've tried turning off the email protection on AVG, but it made no difference.
Message posted on 23 Mar 2026 07:28 PM
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Re: Email virus scan failed
How do you access your emails on your PC, are you logging into the Sky website or using an app ?
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Message posted on 23 Mar 2026 07:39 PM
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Re: Email virus scan failed
Mainly using the sky mail app, but have gone in through the yahoo mail website as well with the same result.
Message posted on 23 Mar 2026 07:45 PM
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Re: Email virus scan failed
Does disabling AVG itself and not just the email scan allow it through ?
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Message posted on 23 Mar 2026 09:14 PM
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Re: Email virus scan failed
No, doesnt make a difference.
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