Email recovery

[Bish97]

My sky email has gone down 

want me to reset 

can't remember both recovery numbers 

anyone able to help 

keep getting sent to India 

really having problems need email 

many thanks 

[Mark39]

What's the error message when you try to log in here: https://www.sky.com/signin/email

Trying to understand what you mean by 'gone down'..