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Discussion topic: How to change your contact details including contact phone number for the regular access codes sent

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This message was authored by Troyster1968 This message was authored by: Troyster1968

How to change your contact details including contact phone number for the regular access codes sent

Everytime I access my emials I have an access code sent through to an old dormant mobile number so need to change this ASAP if anyone can help please!

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This message was authored by Mark39 This message was authored by: Mark39

Re: How to change your contact details including contact phone number for the regular access codes s

Posted by a Superuser, not a Sky employee. Find out more

You can use the online account manager (link in this help guide) to change it, but I think it requires a verification code to be sent to your old mobile number before you can change it.

 

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

 

Otherwise use your Recovery Code to turn off 2 step verification and then re-enable it. That will allow you to provide your new mobile number.

This message was authored by caesarome This message was authored by: caesarome

Re: How to change your contact details including contact phone number for the regular access codes s

Posted by a Superuser, not a Sky employee. Find out more

@Troyster1968 

To change it you will need to turn it off first then set it up again.

 

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.


When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

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