Email password recovery

[Geoff+H]

Hi Folks. I have been using Microsoft Oulook 2010 as a client to access my Sky emails in a pop3 account. I am in the process of moving to Outlook 2021. However, it asks for my password, which I just cannot remember. How do I reset it please? Thanks in advance.

[caesarome]

You should be able to do this here:

https://skyid.sky.com/resetpassword/

[Geoff+H]

Thanks. I did do that put still can't add my sky email account to Outlook 2021. Is the password in the Outlook settings box my Sky one. If it isn't then there seems to be no facility to reset it. Help!

[caesarome]

@Geoff+H 

For Outlook all you should need to do is to generate a 16 digit password and use that instead of the usual password it uses, you can you can generate the 16 digit password here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[jayach]

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@caesarome wrote:

@Geoff+H 

For Outlook all you should need to do is to generate a 16 digit password and use that instead of the usual password it uses, you can you can generate the 16 digit password here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

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Mind you, you should have needed to do that for Outlook 2010 as well.