Discussion topic: Email compromised, app password loophole
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Email compromised, app password loophole
‎29 Jan 2025 01:33 PM
Hi,
My sky email account was compromised yesterday, someone was able to change all of the details (sky id, security questions, password, 2fa etc) and completely lock me out. After 3 and a half hours of battling against customer service giving me the runaround, fobbing me off, straight hanging up on me, I was finally able to get through to the leader support team and a lovely man called Paul was able to get me back in my account in a few minutes.
The issue is that the intruder has added app passwords to my account so it still able to access my emails, and I'm experiencing the issue with the sky yahoo settings where you just can't delete app passwords. Resetting your account password doesn't remove app passwords either so I have no way to kick them out.
I've just watched them take control of another account of mine through my sky email, while customer service was once again telling me that sky don't support their emails and I have to get in touch with Yahoo, and now it seems the customer service lines are closed for training.
Does anyone know how to directly get in touch with tech support/leadership team?