2 step verification not working

[BRIAN.13]

Hi when clicking on the 2 step verification on my account nothing happens..tried different computers, browsers etc but seems to be a dead link. Trying to turn on as want to add my wife and my account to outlook but won't allow me

[caesarome]

Two step verification isn't possible with Sky email but is with other accounts like Gmail and Yahoo.

[Mark39 · Accepted solution]

Sky Yahoo Mail doesn't support two factor authentication. I believe Yahoo Mail does.

[kate1111]

Thanks that will explain it. Managed to get them linked to Gmail app. Still no joy with outlook..thinknill stick with Gmail to manage multiple accounts 

[Wendy+Perry]

Does anyone know if this is still a known problem as I can't get Sky email to work through outlook either? Had anyone found a work around?  I spent ages trying to get 2 factor authentication working! Very frustrating. 

[caesarome]

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@Wendy+Perry wrote:

I spent ages trying to get 2 factor authentication working! Very frustrating. 

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2 factor authentication is nothing to do with Outlook as it can be used for logging into your online Sky email account at Sky.com.

What issue are you having with Outlook ?

[jayach]

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@Wendy+Perry wrote:

I spent ages trying to get 2 factor authentication working! Very frustrating. 

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Now that it ia available on Sky, it's very easy to turn it on. Not always so easy to turn it off again, and totaly impossible to do if you lose the recovery code.

But as @caesarome says, just what problems are you having?

[Sam1141]

I am problems receiving the code for the 2 step verification to my mobile. Has anybody got around this as I still can't access my emails without it?

[Mark39]

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@Sam1141 wrote:

I am problems receiving the code for the 2 step verification to my mobile. Has anybody got around this as I still can't access my emails without it?

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Did you keep a separate note of the Recovery Code as Sky recommended? If so, you can use it to turn off 2 step verification.

[granma10]

I am having problems receiving code on mobile for 2 step verification. Have phoned Sky and spent a couple of hours trying to sort still can't get emails. No texts received from Sky for this but get them asking for feedback!!  I don't have Recovery code. Hope someone can help as Sky can't .

[Mark39]

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@granma10 wrote:

I am having problems receiving code on mobile for 2 step verification. Have phoned Sky and spent a couple of hours trying to sort still can't get emails. No texts received from Sky for this but get them asking for feedback!!  I don't have Recovery code. Hope someone can help as Sky can't .

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If you didn't keep a separate note of the Recovery Code, Sky can turn off 2 step verification for you, if you ask them to. However, it will take 21 days, which is less than convenient. I assume that's for security reasons.