Email account confliction

[F8134107]

For some strange reason, when my wife logs into her own sky email account, she sees my emails which is a completely different email address !!  She is logged in to her own sky email account, with her name in the top right hand corner, but as soon as she clicks to connect to email, it goes directly to my email account.  Any 'simple fixes' would be greatly appreciated.  

[caesarome]

@F8134107 

Has she tried logging out then clearing her browsers cache, closing down the browser and trying again.

If it hjappens again does it happen if she tries accessing her account via a different web browser ?

[jayach]

That is a cookie problem, it happens to me too, as I have multiple Sky/Yahoo accounts.

A simple fix would be for each of you to fully log out, before the other logs in, however that will mean needing a new 2FA code every time as it would break the 'remember me for 30 days' option.

Another solution would be for each of you to use a different browser, so one uses, for instance, Edge and the other Chrome.