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Discussion topic: Email account comprmised

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This message was authored by: Humph3s

Email account comprmised

My email account is sending spam from my sent folder even after changing my password.  I believe my account is compromised and needs to be secured and logged out from all sessions.

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This message was authored by: Mark39

Re: Email account comprmised

Posted by a Superuser, not a Sky employee. Find out more

@Humph3s I don't know of any way you can log yourself out of all Sky sessions.

 

You could set up 2 step verification so that someone logging in has to respond to a code sent to your mobile. If you do that, make sure you take a note of the Recovery Code displayed on screen. You won't find it anywhere else.

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This message was authored by: Humph3s

Re: Email account comprmised

Two step verification was set up, I've now altered my two step verification and changed my password again so fingers crossed this will solve my issue

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This message was authored by: Humph3s

Re: Email account comprmised

This appears to have stopped emails populating my sent folder but now my drafts folder is filling up, the battle goes on.....

This message was authored by: caesarome

Re: Email account comprmised

Posted by a Superuser, not a Sky employee. Find out more

@Humph3s 

When logged into your account have you checked these settings:

 

Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

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This message was authored by: Humph3s

Re: Email account comprmised

Just checked those settings again but nothing there that shouldn't be there 🤔

This message was authored by: jayach

Re: Email account comprmised

Posted by a Superuser, not a Sky employee. Find out more

@Humph3s wrote:

This appears to have stopped emails populating my sent folder but now my drafts folder is filling up, the battle goes on.....


That is very odd as the drafts folder is really only accessible by the system, to hold emails you have started, but not completed.

What kind of emails are in there?

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