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Discussion topic: Disappearing emails

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bonjovi7
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Disappearing emails

‎31 Oct 2024 10:10 AM

I moved some emails from my inbox to another folder but they have completely disappeared and arent showing anywhere? Anyone got any ideas how to find them?

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caesarome
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Re: Disappearing emails

‎31 Oct 2024 10:14 AM

Posted by a Superuser, not a Sky employee. Find out more

@bonjovi7 

Have you tried the search to see if they appear ?

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bonjovi7
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Re: Disappearing emails

‎31 Oct 2024 10:37 AM

Hi thanks yes I've tried that and they're not in any folder... not even in deleted or spam.

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Mark39
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Re: Disappearing emails

‎31 Oct 2024 11:02 AM

Posted by a Superuser, not a Sky employee. Find out more

Are you using an email app? If so try logging in here and checking your folders: https://www.sky.com/signin/email

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bonjovi7
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Re: Disappearing emails

‎31 Oct 2024 11:13 AM

Thank you I've tried that as well and still can't see them.

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caesarome
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Re: Disappearing emails

‎31 Oct 2024 11:54 AM

Posted by a Superuser, not a Sky employee. Find out more

Sadly this does happen with Yahoo so have a read of this as it might be worth a try:


https://help.yahoo.com/kb/SLN2552.html

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bonjovi7
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Re: Disappearing emails

‎31 Oct 2024 11:57 AM

Thank you... the emails are over 7 days old but thank you for suggesting.

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