Emails have stopped working (both incoming and outgoing) for two of my clients, both people are using the same domain. I have telephoned Sky, but they were not at all helpful and said it wasn't their end. Nothing has changed, and the emails have been working fine up until last week.
The error message that the client received is as follows:
This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 72 hours on the queue on (Removed)
The message identifier is: 1t6Rn4-0000000F21G-0vAk
The subject of the message is: Website files
The date of the message is: Thu, 31 Oct 2024 09:48:14 +0000
The address to which the message has not yet been delivered is:
(Removed)
Delay reason: SMTP error from remote mail server after pipelined MAIL FROM:<clientemail> SIZE=9446:
421 4.7.0 [TSS04] Messages from 185.56.87.13 temporarily deferred due to unexpected volume or user complaints - 4.16.55.1; (Removed)
No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you.
(Removed)
Action: delayed
Final-Recipient: rfc822; MYEMAIL
Status: 4.0.0
(Removed)
(Exim 4.98)
(envelope-from <clientemail>)
id 1t6Rn4-0000000F21G-0vAk
for MYEMAIL>
Thu, 31 Oct 2024 09:48:32 +0000
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
d=clientemail> s=default; h=To:Cc:Date:Subject:From:list-help:
list-unsubscribe:list-subscribe:list-post:list-owner:list-archive;
bh=eig8lFEI6oOmdqEJK0In53zOcxFUQf8d+ad3uUuBpBw=; b=W8WpR1Ms+eh6NcqSz5xcReiiiP
uYtMVd7MVlT20FBxkWFZEgQopCtUM+X5ad4jw+k2ywAgF7pBdnnxQmujLWT6BovZT8i0qOLoeUn+K
gQkKodcy56z4s8U2jv3wTdK5//fRUBKBOlDJCpSOE1M4osv77hWtsslk438bmW5qQP91f0wkqCi27
1LrVNqQE+o7TA08K127gCCyOTTg3+c4LiZQo6i/72GWb33HeG5rrLg06H6V08bmDSJF9M3LBT3PXc
U+YozA7xsJqFof+vc7SC4rxGZf9YlY+I+b13xc6ZnvSOsxH+5JUBtwPT/qoMD3SnKrjT3UIuHH/Z3
zjroWalQ==;
(Removed)
(Exim 4.98)
(envelope-from <clientemail>)
id 1t6Rmz-000000005T6-1YfR;
Thu, 31 Oct 2024 09:48:25 +0000
(Removed)
Content-Type: multipart/alternative;
(Removed)
Mime-Version: 1.0 (Mac OS X Mail 16.0 \(3731.700.6.1.1\))
Subject: Website files
Message-Id: <clientemail>>
Date: Thu, 31 Oct 2024 09:48:14 +0000
(Removed)
X-AntiAbuse: Sender Address Domain - clientdomain
X-Source:
X-Source-Args:
X-Source-Dir:
(Removed)
AntiSpam-DLS: false
AntiSpam-DLSP:
AntiSpam-DLSRS:
AntiSpam-TS: 1.0
Moderator note: Removed personal detail and third party links
