0

Discussion topic: Contact is impossible

Reply
This message was authored by: MFW4gg

Contact is impossible

Hello - I am trying to retrieve my password for a sky email address. The email address is not the same as my SKY ID which I can access and amend but when I submit my email address I get no option to amend the password. I have now been unable to access my emails for over a week and I have exhausted the on-line help and need to speak to someone urgently. I have been completely unable to get past the barriers that seem designed to prevent good customer service. Any ideas?

Reply

All Replies

This message was authored by: caesarome

Re: Contact is impossible

Posted by a Superuser, not a Sky employee. Find out more

When you try to reset your password a reset email is sent to the email addess that you have on your account so have you found this email and clicked through the link on it !

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for MFW4gg
Level 1 icon
Topic Author
This message was authored by: MFW4gg

Re: Contact is impossible

Thanks - I am able to reset the password using the email address used as my SKY ID - I created email addresses for my wife and for me to use. These have worked perfectly and are different to the address used for the SKYID. However I have lost my password as I had it 'remembered' on my phone when I logged into email but I have changed phones and cannot recall the password hence the need to reset it. As I can't access the email address I wouldn't be able to read an email sent to reset the password anyway!! I just want to speak to a human!! Cheers

 

This message was authored by: caesarome

Re: Contact is impossible

Posted by a Superuser, not a Sky employee. Find out more

Can you access this link:

 

https://www.sky.com/myaccount/my-details

 

If so try changing the email shown here to one you can access.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply