16 Jul 2023 10:29 AM
Can anyone help me. I got an email saying my account would be closed if i wanted it to remain open follow the link. I had just cancled my sky subscription so thought was real and clicked the link.. I have just managed to get back into my emails but have not received any new emails that I know should be there. will this fix by its self or is there something I need to do to try and retrieve them. I know it was stupid to click the link
16 Jul 2023 11:10 AM
Posted by a Superuser, not a Sky employee. Find out moreScammers typically set up a filter to divert emails to the trash folder or forward then elsewhere.
First, have you changed your password and memorable data?
Once you've done that go to Settings > More Settings > Filters and remove anything you didn't set up. You may need to use a PC or laptop to do this, or on a mobile device you'll need 'use desktop mode'.
16 Jul 2023 12:11 PM
Posted by a Superuser, not a Sky employee. Find out moreLogin to your online account:
https://skyid.sky.com/signin/email/
Go to Settings > More Settings > Filters and remove anything that you did not setup.
Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address
And again remove anything here that you did not setup.
Then logout and change your password:
https://skyid.sky.com/resetpassword/
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