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Discussion topic: Clicked scam link

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This message was authored by Pinktif This message was authored by: Pinktif

Clicked scam link

Can anyone help me. I got an email saying my account would be closed if i wanted it to remain open follow the link. I had just cancled my sky subscription so thought was real and clicked the link.. I have just managed to get back into my emails but have not received any new emails that I know should be there. will this fix by its self or is there something I need to do to try and retrieve them. I know it was stupid to click the link 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Clicked scam link

Posted by a Superuser, not a Sky employee. Find out more

Scammers typically set up a filter to divert emails to the trash folder or forward then elsewhere.

 

First, have you changed your password and memorable data?

 

Once you've done that go to Settings > More Settings > Filters and remove anything you didn't set up. You may need to use a PC or laptop to do this, or on a mobile device you'll need 'use desktop mode'.

This message was authored by caesarome This message was authored by: caesarome

Re: Clicked scam link

Posted by a Superuser, not a Sky employee. Find out more

@Pinktif 

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

Then logout and change your password:

https://skyid.sky.com/resetpassword/

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