Change of email settings today ?

[kdp99]

As of today I can no longer access sky emails from my Samsung Android phone, using the Samsuing app, nothing has changed on the phone. Using web mail and Thunderbird are fine.

I see a few people have similar issues today, I would guess some server settings have been changed, any one know to what ?

Thanks

[caesarome]

Are you seeing some kind of error when tryimg to access your Sky email account on those devices ?

[kdp99]

Yes something like 'server rejected security certificate'.

[MH2025]

Tried to open my Sky email mailbox on my Apple Laptop all day no luck unless I go into Sky and search mail and view that way.  The message on my laptop saysThe certificate for this server is invalid.  You might be connecting to a server a server pretending to be imap.tools.sky.com which could put your confidential information at risk.  Would you like to connect to server any way.  Then it show in a box  Sectigo Public Server Authenticatioon  then a certifacte with certificate not trusted.

I didn't try I went to Sky opened my emails there then checked ino and it said that Sky had updated its app.  I've chanaged my password confirmed it is me after receiving an email to my yahoo account.  Tried to load the Sky box again same thing happens.  My Iphone is still receiving my sky account emails.  I'm not sure what happening.  Checked on here and read a couple of others.  If Sky had a problem surely my iphone wouldn't have the emails.

[caesarome]

@MH2025 

It isn't just you as others are reporting the same issue.

[LotusGreg · Accepted solution]

Somehow, and I don't understand this at all, the server settings were changed overnight. My Android phone showed last sync update at 01:25 this morning.

I got the same server error message on my phone. Checked the server settings, all as I expected. However, on my laptop and, on my wifes desktop, the server settings had been changed.

They are as follows:

Incoming:

Outgoing:

Hope this helps everyone. The big question has to be, how did this happen?

[pontsian]

Same here. Both mine and my wife's identical phone stopped receiving emails via Samsung email app today. Error says security certificate not trusted. 

[LOLLY2002]

I am having the same problem. Nothing has sync'd on my samsung s22 since 1.25am says SECURITY ERROR OCCURRED. SERVER CERTIFICATE NOT TRUSTED

Working fine on my mac and the settings are the same!!

[pontsian]

Changed to the yahoo incoming and outgoing like pictured above and all working as it should now. Thanks for the heads up Sky.

[kdp99]

Worked for me as well. Thanks 

[coloratura]

A warning indication showing on inbox, that cerificate validity expired on the 2nd September. Also showing that 'sectigo public server authentication is not trusted', and Mail can't identify identity of the server imap.tools.sky.com. On the face of it it would appear spam, but has anyone else experienced this?

[caesarome]

@coloratura 

Your post has been moved to the topic at hand on this issue so see the post marked as the answer for a possible solution.

[Norrieman_Snr]

This hasn't worked for me at all

[Norrieman_Snr]

My Ipad and Iphone are working absolutely fine, but not my Imac and my in-laws have the same issue. My Imac is an older one running macOS 13.7.8

I can't find anywhere to change the settings as advised in this post, have deleted my account, tried to re-add as yahoo but all i get is account offline, then try to add manually using the server details says username or password invalid.

It has to be an issue with sky and the certificate they use for email via yahoo, will be interested to see if anyone can provide any further help.