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Discussion topic: Cannot access email at all

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Avatar for ANNOYED1234
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This message was authored by: ANNOYED1234

Message posted on ‎19 Aug 2024 03:56 PM

Cannot access email at all

I get the following message when I try to log in:

 

"Account problem

We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact [number] for further assistance."

 

I have called that number but was fobbed off.

 

Please help!

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Avatar for Mark39
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Superuser
This message was authored by: Mark39

Message posted on ‎19 Aug 2024 04:04 PM

Re: Cannot access email at all

Posted by a Superuser, not a Sky employee. Find out more

What did Sky say?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎20 Aug 2024 09:45 AM

Re: Cannot access email at all

Posted by a Superuser, not a Sky employee. Find out more

@ANNOYED1234 

Call the number again and tell then you can't access your Sky account due to that message, do not mention email as you might be wrongly told to go to Yahoo.

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