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Discussion topic: Can’t reinstall sky yahoo email account on iPhone

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This message was authored by CerysMegan30 This message was authored by: CerysMegan30

Can’t reinstall sky yahoo email account on iPhone

I was having problems receiving emails so I deleted my sky yahoo email account from my iPhone and attempted to reinstall it. I'm unable to do so as it says the password is incorrect. I've changed the password and can log into my sky account with my sky ID and new password but can't log in using the same password with my sky email address. And I can't access yahoo from the sky.com page as I just get a sorry message, can't create a new yahoo mail account. Going round in circles. Can anyone help? Do I have two separate sky accounts - one with sky ID and another with sky email?

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CerysMegan30
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This message was authored by CerysMegan30 This message was authored by: CerysMegan30

Re: Can’t reinstall sky yahoo email account on iPhone

I think I've finally sorted it by finding the old password from years and years ago - it worked! But I still need to resolve the issue of having two separate sky accounts - will call tomorrow.

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t reinstall sky yahoo email account on iPhone

Posted by a Superuser, not a Sky employee. Find out more

@CerysMegan30 

Your Sky ID should be using the same login details that is now working for your email account so have you tried them ?

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CerysMegan30
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This message was authored by CerysMegan30 This message was authored by: CerysMegan30

Re: Can’t reinstall sky yahoo email account on iPhone

No, it seems I have two different logins, one with my sky ID and another with my sky email address. Both with different passwords. I guess they weren't merged properly when sky IDs came in. I've even found another old login with a different ID, password and old email address. 

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