Can’t log in to my email

[MaggieTenerife]

When I try to open my email account, it asks me to re-enter my password, but when I try it tells me "we are unable to process your request at this time”. I’ve been getting this message for 2 days now, I'm at a loss as to how I rectify it.  Can anyone help 

[caesarome · Accepted solution]

Have you tried changing the password you use to access your online services like email, you can do that here:

https://skyid.sky.com/resetpassword/

[MaggieTenerife]

Tried that thanks, I've changed my password but it won't let me into my email account still, so frustrating 

[Mark39]

Are you currently in the UK?

[MaggieTenerife]

No I live i. Tenerife 

[Mark39]

It may be a problem with the public IP address you're connecting to. I've had similar problems when trying to access Sky services from abroad. 

[MaggieTenerife]

Thanks Mark, I'm going to take it into a PC repair shop tomorrow, need to get it sorted and no matter what I do it doesn't work. 🙄. ThNks everyone for your time and suggestions., appreciate your help 

[jayach]

Have they worked in Tenerife up till now? 

Can you log in here: https://www.sky.com/myaccount/my-details and then try Yahoo Mail from the drop down menu under your name in the top right corner.

[MaggieTenerife]

Hi Jayach,  yes it's worked for the last 10 years.  I'll try the link you sent tho, thanks.  It's now not accepting the password for my other Sky account, so need to contact them I think, although that's not easy to talk to a human!

[MaggieTenerife]

That link has enabled me to change my Sky password, so I'm into my emails now via Sky.  All I need to sort out now is why my iPad is not allowing me to change the password for both my Sky/yahoo accounts.  Thanks for all your help everyone 

[caesarome]

---

@MaggieTenerife wrote:

All I need to sort out now is why my iPad is not allowing me to change the password for both my Sky/yahoo accounts.

---

What is happening with your iPad ?

[jayach]

On the iPad you need to reinstall the account, making sure it is recognised as a Yahoo address.

Alternately you could just use a generated password. https://www.sky.com/sky-yahoo-mail/manage-apps

Edit: If you have more than one Sky account, make sure the generated password is for the right account, they will not be interchangeable.