Discussion topic: Can’t get into my email account

This message was authored by: jonsteph · ‎25 Jan 2023

Although I am not a sky customer now but have an email with them it says they don’t recognise my user name or password.

any help would be appreciated

This message was authored by: Daniel0210 · ‎25 Jan 2023

How long ago did you last log in? I believe you have to log in periodically for it to continue to be active (I don't know a time frame if this is the case).

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎25 Jan 2023

I think it had to be 6 months and if you didn't login online then the account would be deleted but if this was going to happen I believe Sky would have emailed you via the recovery address set up on the account.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Can’t get into my email account

Can’t get into my email account

All Replies

Re: Can’t get into my email account

Re: Can’t get into my email account

Was this discussion not helpful?

Search Sky Community

Start a new discussion