0
Discussion topic: Can’t get in email
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: BeckyS2000
Message posted on 02 Aug 2026 01:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Can’t get in email
Hi, I am trying to access my email but I no longer have access to the phone number it is tying to set up 2 factor authentication with and it won't let me log in
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: Mark39
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 02 Aug 2026 01:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Can’t get in email
@BeckyS2000 look for a 'change number' link at the bottom of the page asking for the 2FA code.
If it's not there, you'll need to call Sky, I'm afraid, to change the number.
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page