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Discussion topic: Can’t get Yahoo mail set up on iPhone

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This message was authored by Richard8466 This message was authored by: Richard8466

Can’t get Yahoo mail set up on iPhone

My iPhone mail stopped receiving mail and asked for the password to be re-entered. I've entered the username and then get the response:"We are unable to process your request..." (see attached pic). I've waited and each time I enter the username the wait period gets longer. I have also deleted the account and tried to set it up from scratch but I still get the same message. I cannot get to the password entry stage. I am able to access my email account via the web. Help!!

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Richard8466
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This message was authored by Richard8466 This message was authored by: Richard8466

Re: Can’t get Yahoo mail set up on iPhone

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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t get Yahoo mail set up on iPhone

Posted by a Superuser, not a Sky employee. Find out more

When you are setting it up and it asks for a provider try selecting Yahoo.

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This message was authored by bond003.5 This message was authored by: bond003.5

Re: Can’t get Yahoo mail set up on iPhone

I get the same thing. I have tried selecting provider yahoo as well as other and still the same. My iPhone is up to date, I have removed the account and get the error when trying to re add. I can access my account through iPad and desktop so only and issue with iPhone 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t get Yahoo mail set up on iPhone

Posted by a Superuser, not a Sky employee. Find out more

Does this link work for you:

 

https://skyid.sky.com/signin/email/

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This message was authored by bond003.5 This message was authored by: bond003.5

Re: Can’t get Yahoo mail set up on iPhone

No it doesn't 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t get Yahoo mail set up on iPhone

Posted by a Superuser, not a Sky employee. Find out more

Can you try clearing the browets cache and cookies or install a different web browser to see if it works for you.

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This message was authored by jayach This message was authored by: jayach

Re: Can’t get Yahoo mail set up on iPhone

Posted by a Superuser, not a Sky employee. Find out more

@bond003.5 

As you are not the thread starter, if you use the link @caesarome posted https://skyid.sky.com/signin/email, what error message do you get? 

This message was authored by bond003.5 This message was authored by: bond003.5

Re: Can’t get Yahoo mail set up on iPhone

All now resolved thank you. Had to download yahoo mail app. Then it would let me re-add to normal mail app, then delete yahoo mail app 

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