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Discussion topic: Can’t access emails

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Avatar for Griffithsn
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This message was authored by: Griffithsn

Message posted on ‎07 May 2026 05:00 PM

Can’t access emails

I am unable to access emails. Sent for verification codes and nothing is coming through

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎07 May 2026 05:25 PM - last edited: ‎07 May 2026 05:28 PM

Re: Can’t access emails

Posted by a Superuser, not a Sky employee. Find out more

@Griffithsn use your Recovery Code to deactivate 2 step verification.

 

If you didn't make a note of it, you'll have to call Sky to ask them to deactivate it on your behalf.

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Avatar for caesarome
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Message posted on ‎07 May 2026 05:26 PM

Re: Can’t access emails

Posted by a Superuser, not a Sky employee. Find out more

@Griffithsn 

If the verification code isn't coming through then all you need to do is to sign in with the recovery code you ticked a box to say you had made a note of when setting 2FA up.

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