Can't Sign in to Yahoo email using two step verification. 6 digit code not going to my mobile

[Shaz54]

When I try to sign in to my Yahoo email with email address and  two step verification, the 6 digit code is not going to my mobile. When I click 'Can't sign in with code' it asks for my recovery code which I can't remember. When I click Don't have your recovery code? it takes be back round saying "You'll need to have access to you mobile device or recovery code to sign into your account."

Please can you help me to access my email on my laptop. I can access my emails on my phone.

Regards,

Sharon Goldsmith

[Mark39]

If you don't have a note of your Recovery Code, you'll have to call Sky and ask them to turn off 2 step verification on your behalf. It may take a few days.

[kangaroo]

I have been having the same issue. I rang Sky on 21/06/25 & asked if there was a problem & they said that they were aware of the problem & they were working on it... adding that it would be fixed within 48 hours... 11 days later & I'm still not receiving a code either.

[caesarome]

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@kangaroo wrote:

adding that it would be fixed within 48 hours... 

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I'm afraid you have been fobbed off as this is a line some will come out with when they do not know how to fix an issue as this type of response gets post on here quite often. There is a process involved where they can do this if you forgot to make a not of the recovery code but finding someone that knows how to do it is the main issue it seems.

[Madhatter8765]

All of a sudden I am not receiving the 6 digit code to my phone. Stopped working yesterday.

[Esaitch]

I've a similar issue and have tried for days to resolve without success. Tried every step that support have offered but all failed to deliver. I thought that I was the only one with this issue and like you it's a very recent one.

[Mark39]

@Madhatter8765, @Esaitch 

If you kept a separate note of your Recovery Code as Sky recommended when you set up 2 step login, you can use it to turn it off.

If you didn't, you'll jave to contact Sky and they'll turn off 2 step verification on your behalf. It may take a while.

[Alipet1]

Trying to get into Sky Yahoo email.  Keeps asking for recovery code.  When requested to be sent to my mobile, does not come through.

[caesarome]

@Alipet1 

It should only ask for a recovery code if you are using the "can't sign in with the code" option so is this what you are trying to do ?

[Mark39]

Is this your Recovery Code for 2 step login?

It was sent to your email address when you set up 2 step login, as well as displayed on screen with Sky's recommendation that you make a separate note of it.

If you didn't do that you'll have to contact Sky and they'll turn off 2 step login for you. It may take a while.

[emmbori]

used to be able to use a second email for back up recovery

phone lost tonight

urgently need to access email account so that I can find details for tomorrow shift

clearly cannot access the code

and guess what the recovery code is i suppose in my email account which i cannot access - i think because cannot find it anywhere

any idea what it looks like?

[caesarome]

@emmbori 

When you setup two step autentication you were emailed the recovery code of which it did say to both make a note of and if possible to forward the email to a different email account for this very reason.

If you don't have access to this then you will have to contact Sky and ask then to deactivate this for you. Do note that there is a few days turn around on doing this so do not let the adviser wrongly tell you to go to Yahoo as they will not be able to help.

[Hello+You]

the 2 step verification cde is not being sent

[Hello+You]

and I've checked the network provider for the phone and it is not being blocked

[Mark39]

If you made a separate note of your Recovery Code as Sky recommended, you can use it to turn off 2 step login, so that you can access your email.

If you didn't you'll need to contact Sky and they'll be able to turn it off on your behalf. It may take a while.