Can't Sign in to Yahoo email using two step verification. 6 digit code not going to my mobile

[Shaz54]

When I try to sign in to my Yahoo email with email address and  two step verification, the 6 digit code is not going to my mobile. When I click 'Can't sign in with code' it asks for my recovery code which I can't remember. When I click Don't have your recovery code? it takes be back round saying "You'll need to have access to you mobile device or recovery code to sign into your account."

Please can you help me to access my email on my laptop. I can access my emails on my phone.

Regards,

Sharon Goldsmith

[Mark39]

If you don't have a note of your Recovery Code, you'll have to call Sky and ask them to turn off 2 step verification on your behalf. It may take a few days.

[kangaroo]

I have been having the same issue. I rang Sky on 21/06/25 & asked if there was a problem & they said that they were aware of the problem & they were working on it... adding that it would be fixed within 48 hours... 11 days later & I'm still not receiving a code either.

[caesarome]

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@kangaroo wrote:

adding that it would be fixed within 48 hours... 

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I'm afraid you have been fobbed off as this is a line some will come out with when they do not know how to fix an issue as this type of response gets post on here quite often. There is a process involved where they can do this if you forgot to make a not of the recovery code but finding someone that knows how to do it is the main issue it seems.