Authentication sms

[Karen2804]

I am trying to access the authentication code that Sky sends to my phone so I can get into email. I am not receiving the codes. I have changed various settings in my phone, no joy!

[caesarome]

@Karen2804 

If your mobile number hasn't been changed and the text message isn't in the bin/junk folder then to get access to your email account just sign in with the recovery code that you made a note of instead of the verification code.

[Karen2804]

I can't remember the recovery number I set up

[caesarome]

You didn't set up a recovery number as the recovery code was displayed on the screen when you set this up and you had to tick a box to say you had made a note of it. If you did not do this then your only option will be to call Sky and ask them to turn this off for you but this isn't an instant process and some advisers might wrongly tell you to go to Yahoo who can not help.

[Karen2804]

Thank you , is there a specific number to call for this k8nd of problem or just the generic and try to get through the menu

[caesarome]

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@Karen2804 wrote:

just the generic and try to get through the menu

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It is this I'm afraid @Karen2804 

[Chris4510]

I'm having the same problem as Karen. Started yesterday .

Yahoo says code sent to phone ,does not appear on phone.

This seems to have become a general problem

[Mark39]

@Chris4510 only yourself and Karen reporting this recently. If you didn't make a note of your Recovery Code, you'll have to call. I'm afraid. Or wait and see if it sorts itself out.

[Karen2804]

I phoned them today, I had to go through to the IDM ( Identity Mgt) team who have requested that the two tier authentication is removed, it can take a few days. I have managed to access my email through the yahoo site rather than the sky site

[jayach]

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@Karen2804 wrote:

I have managed to access my email through the yahoo site rather than the sky site

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That is rather unexpected.

[Chris4510]

Hi Karen

Great to hear that you managed to recover through Yahoo direct.

Would it be possible to give me a step by step how you acheived this

[Diligence]

Hi. What if you have the recovery code, but nit the phone number anymore 

[Diligence]

If that is possible, it would be a great help.