issue with emails not coming through can some one help as i am expecting important emails

[mags1231]

certain emails are not coming through and at the bottom says sky error plus it takes ages to check for emails 

i am desperatly waiting for an email they have sent several times and not in my junk etc

[Mark39]

Are you using an email app? Which one? Can you log in and see the emails you're expecting here: https://www.sky.com/signin/email

[mags1231]

I am getting emails now but it still says sky error add password but when I do the message still says the same 

thank you 

[Mark39]

So, as before:

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@Mark39 wrote:

Are you using an email app? Which one?

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[mags1231]

I was using my mail until issues so changed to iPhone mail yahoo as my feed 

I'm not very tech so forgive me 

thanks