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Discussion topic: App Password Screen Broken - Can't Generate New App Password(s)

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This message was authored by: JoeWalters

App Password Screen Broken - Can't Generate New App Password(s)

Recently my App Password for iPhone Email IMAP stopped working. So I logged in to generate a new one as per instructions, see here:

https://helpforum.sky.com/t5/Email/sky-email-generate-an-app-password/td-p/4248815

However, the screen is failing with a bad request (400 error code) to the following URL behind the scenes resulting in an error shown on screen and no ability to get access to my email via IMAP services. 

https://skyidapp.sky.com/modifyprofile/apppassword/service/mysky 

 

Can you fix this screen please so that I can generate 2 new app passcodes please. Screenshots attached. "Something has gone wrong" message shown in last screenshot. Server bad request error shown in first.

 

badrequest.pngimproving.pngshow.pngshow2.png

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This message was authored by: jayach

Re: App Password Screen Broken - Can't Generate New App Password(s)

Posted by a Superuser, not a Sky employee. Find out more

The app password generator has been discontinued, however hey haven't removed the web pages.

However yuo shouldn't need a generated password for an Apple phone (unless it's a really old one)

Just select the account as a Yahoo one..

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This message was authored by: JoeWalters

Re: App Password Screen Broken - Can't Generate New App Password(s)

So I can use my main account password for IMAP? This was something I had to do only last year.

This message was authored by: caesarome

Re: App Password Screen Broken - Can't Generate New App Password(s)

Posted by a Superuser, not a Sky employee. Find out more

@JoeWalters 

Yes you should be able to use it.

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This message was authored by: JoeWalters

Re: App Password Screen Broken - Can't Generate New App Password(s)

Thanks, I'll give it a go

This message was authored by: jayach

Re: App Password Screen Broken - Can't Generate New App Password(s)

Posted by a Superuser, not a Sky employee. Find out more

@JoeWalters wrote:

So I can use my main account password for IMAP? This was something I had to do only last year.


If you select Yahoo as the account type, it shouldn't ask the account information, it will already know. 

 

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