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Discussion topic: Account Problem

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This message was authored by Lynn49 This message was authored by: Lynn49

Account Problem

When trying to log in to my emails I get a message saying account Problem. It gives me a phone number but calling it gets a message saying the number can't be linked to my account. There are no other links to helping sorry this issue so I can't solve it.

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This message was authored by caesarome This message was authored by: caesarome

Re: Account Problem

Posted by a Superuser, not a Sky employee. Find out more

@Lynn49 

Are you able to access your account details here:

 

https://www.sky.com/mydetails/account-info

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This message was authored by Richard156 This message was authored by: Richard156

Re: Account Problem

I am getting this problem too.  It happens both when signing in via an email app and when using sky webpage.  Any ideas what to try next?

 

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This message was authored by GD1 This message was authored by: GD1

Re: Account Problem

Posted by a Superuser, not a Sky employee. Find out more

@Richard156  Have you called the number as advised for further assistance?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Mark39 This message was authored by: Mark39

Re: Account Problem

Posted by a Superuser, not a Sky employee. Find out more

....and have you tried changng your Sky password?

This message was authored by Richard156 This message was authored by: Richard156

Re: Account Problem

Hi Mark,

 

Yes I've tried both.  The number is an automated service that just directs to online help pages.

This message was authored by caesarome This message was authored by: caesarome

Re: Account Problem

Posted by a Superuser, not a Sky employee. Find out more

@Richard156 wrote:

The number is an automated service that just directs to online help pages.


If you get a bot and is asks if you want to go online or receive a text message then try saying No.

 

If you do get through to someone don't mention that this appears when you try to access your email but instead just say your Sky account otherwise they might (wrongly) tell you to go to Yahoo.

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Lynn49
Topic Author
This message was authored by Lynn49 This message was authored by: Lynn49

Re: Account Problem

When I dial the number it says it can't link to an account and then hangs up

 

This message was authored by caesarome This message was authored by: caesarome

Re: Account Problem

Posted by a Superuser, not a Sky employee. Find out more

Perhaps try contacting Sky via social media as there are links to their sites at the bottom of this page.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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