Accessing Sky Yahoo email on Iphone

[cullen53]

My wife suddenly cannot access her email on her phone but she still can on her IPad.  She sees the following when she opens the app on her phone but it will not let her open her account - any ideas as to what she should do ? 

[caesarome]

Can she access her emails via this link:

https://skyid.sky.com/signin/email/

If she can what happens is she selects the sign in with Yahoo link ?

[jayach · Accepted solution]

looks like an unconfigured Yahoo app. What happens when she uses the "Sign in with Yahoo" option wirh her Sky credentials?

[blackdog55]

Hi

My wife is in the same situation as cullen53.

When she clicks on yahoo she puts her sky email address in but clicked on forgotten password 

It states   Bad request  your browser sent a request that this server could not understand.

Reference [content removed]

Can anyone help 

Moderator note: personally identifiable information removed

[Mark39]

@blackdog55 she could try resetting her password via the webmail link in @caesarome's post, rather than the app.

[blackdog55]

Hi mark39

When she tried that link it is saying 

(Sorry we do not recognise your username or password .)

I am the main account holder and I can access my emails fine .

[jayach]

If your wife is an additional user on your account, her email address will be completely separate to yours.

Can she sign in here with her Sky email address and password?

https://www.sky.com/myaccount/my-details

[blackdog55]

Hi Jayach 

Under my details it lists her but with just a gmail account.

 she tries to sign in with her sky email address as her username 

She hasn't got her password so we press forgot password hoping it will send an activation code to her email address but it fails to find the email address or her mobile number.

She can access her sky yahoo emails on her ipad 

[jayach]

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@blackdog55 wrote:

Hi Jayach 

Under my details it lists her but with just a gmail account.

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If she goes here (I suggest doing it on a Desktop browser) https://skyid.sky.com/resetpassword/email

and enters her Sky email address, she should be given an option to reset her password, and the reset link should be sent to the Gmail address.

[caesarome]

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@blackdog55 wrote:

When she clicks on yahoo she puts her sky email address in but clicked on forgotten password 

It states   Bad request  your browser sent a request that this server could not understand.

Can anyone help 

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For this error you need to clear all your cookies and clear your cache, then close down and reload the browser.

[blackdog55]

That's done it .

Thanks very much to you both for your help