23

Discussion topic: 2 step verification

Reply
Reply
This message was authored by JillGallagher This message was authored by: JillGallagher

Re: 2 step verification

Where do you get a recovery code? I no longer am able to use my verification text on the old phone?

This message was authored by Mark39 This message was authored by: Mark39

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@JillGallagher wrote:

Where do you get a recovery code? I no longer am able to use my verification text on the old phone?


The Recovery Code was displayed on screen when you set up 2 step verification, with a recommendation by Sky that you make a separate note of it. It was also send to your Sky email address.

This message was authored by JillGallagher This message was authored by: JillGallagher

Re: 2 step verification

Oh dear, I have no recollection of that. Furthermore, my mobile is going back as is my work emails. Does this mean I need to start again with a new email address?

This message was authored by Mark39 This message was authored by: Mark39

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@JillGallagher wrote:

Oh dear, I have no recollection of that. Furthermore, my mobile is going back as is my work emails. Does this mean I need to start again with a new email address?


Not to worry. As long as you still have the mobile that the Verification Codes are currently going to, you should be able to change the number via the 'online account manager' There's a link to the online account manager in blue in this help guide: https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

This message was authored by JillGallagher This message was authored by: JillGallagher

2 step verification issue

So here's the issue. My verification code comes through to my work email to access Yahoo. My verification code is sent to my work email address. 

 

At some point in the near future I am leaving work and will have no access to this. What do I do to edit my signing in process affectively? If this is not possible please let me know so I don't waste time trying to sort this out, thanks!

This message was authored by JillGallagher This message was authored by: JillGallagher

Re: 2 step verification issue

Sorry, I mean't to say my verification code comes through to my work mobile, that is also due to be returned.

This message was authored by Mark39 This message was authored by: Mark39

Re: 2 step verification issue

Posted by a Superuser, not a Sky employee. Find out more

@JillGallagher I've added your posts to this thread. See my replies below. It's best not to post in multiple threads as it causes confusion.

This message was authored by JillGallagher This message was authored by: JillGallagher

Re: 2 step verification

Brilliant, you are a genius! Thank you so much, I just couldn't find this without help.

This message was authored by Mark39 This message was authored by: Mark39

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@JillGallagher wrote:

Brilliant, you are a genius! Thank you so much, I just couldn't find this without help.


Aw shucks,...! Glad to help.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion