2 Factor verification not working

[jayach]

@ionsd 

It would have been provided by Sky when you set 2FA up. You would also have had to tick a box to agree you have made a copy and saved it

[David+John+White]

Same issue in April 2026 for me so nothing has changed. Locked out of my account. The two step verfication code not sent. Contacted Customer Services and asked for it to be switched off as I never requested it in the first place they said three days now 7 days and still no action. Complaint page has no option box to complain about this issue,. So guess they are going to get another general complaint about an issue the have known about for years. Really bad service and customer service.

[Mark39]

@David+John+White 2FA for Sky Yahoo Mail was introduced less than three years ago. The issue affecting some customers relating to non-receipt of Verification Codes arose around 3 weeks ago. Sky have acknowledged the issue here and are investigating.

Edited for accuracy

[Caroline310]

It was taken more than 42 days to turn off my two step verification and I have no access to the codes!!!  This is the three time I have mafe htis request.   Hopeless

[Caroline310]

I can access the button, and it does not work! No change for many months!

[jayach]

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@Caroline310 wrote:

It was taken more than 42 days to turn off my two step verification and I have no access to the codes!!!  This is the three time I have mafe htis request.   Hopeless

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If you are still not recieving the codes, have you checked your spam folder (no, I didn't know phones had one), see this post:

https://helpforum.sky.com/t5/Email/Email-verification/m-p/5283503#M108548

[Hannah2829]

After 27 years with sky I intend to leave I cannot login to emails and sky is a nightmare to use cannot do the simple things

[Mark39]

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@Hannah2829 wrote:

After 27 years with sky I intend to leave I cannot login to emails.....

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What problem are you having with logging in?

[caesarome]

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@Hannah2829 wrote:

After 27 years with sky I intend to leave I cannot login to emails 

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Leaving Sky doesn't mean your Sky email account will be closed....

[jayach]

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@Hannah2829 wrote:

 sky is a nightmare to use cannot do the simple things

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What part of Sky is a nightmare to use, and just what simple things can't you do?

[Hannah2829]

I cannot received any verification from Mysky/Yahoo emails whenI attempt to login I have have sky so called helper who just fade away when the cannot get me login its the verification  keeps asking for other phones they even change my phone number I had for fifty years

[jayach]

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@Hannah2829 wrote:

I cannot received any verification from Mysky/Yahoo emails whenI attempt to login I have have sky so called helper who just fade away when the cannot get me login its the verification  keeps asking for other phones they even change my phone number I had for fifty years

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O.K. that's a bit confusing.

Let's start with you can't get the verification code to your phone. Is that right?