wifi

[kittyfearn]

i had an engineer come out earlier to fix a chewed cable, but the wifi keeps dipping in and out. i have checked server issues and that is fine so unsure why the box keeps needing to be restarted 

[Daniel0210]

@kittyfearn 
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky again to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[JimM1]

@kittyfearn Was everything working well before your cable issue that was replaced and as you have not said which actual cable either a DSL connection to a OR Master phone socket, but if it was the Ethernet to a full fibre connection then that should go back straight into full operation! If it was the DSL cable you just have to leave it all alone now for the 10Day possible recovery as the DLM works it all out!