wifi connection

[bmpra]

Hi 

I just installed Sky broadband. I can connect my mobile phones to wifi but I couldn't connect my laptop and desktop. I tried everything but couldn't show network in the wifi.

Regards

[jamesn123]

@bmpra 

Which Sky hub do you have?

What laptop/desktop do you have?

How far away from the hub are they located?

[bmpra]

Thanks

Sky Max Hub

Surface 3

Just next room

Regards

[bmpra]

Desktop-Lenovo

[jamesn123]

@bmpra 

The Sky Max hub is WiFi 6 & uses WPA-3 encryption. Some older devices struggle to connect sometimes although I do not see why a Surface 3 would struggle. Do they not work even when right next to the router?

[bmpra]

No it doesn't work next to the router. Upgrade the driver. It still doesn't work.

I am thinking to cancel my suscription. It took a lots  of time to fix this  instead of working.

Regads

[jamesn123]

@bmpra 

If Sky can't help any further I'd recommend downgrading from Sky Max. There isnt much point in you having it anyway if your devices dont support WiFi 6.