wi fi cable has dropped from the pole to the house by 6 feet,

[terance+jackson]

wi fi cable has dropped from the pole to the house by 6 feet, it is affecting my internet connection and speed drops every so often.

[Chrisee]

@terance+jackson you need to report this to Sky so they can get Openreach out to sort the cable. To make that easy for you I have escalsted your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[terance+jackson]

thank you

[Lisa-P1987]

Thanks for escalating this. We’ve sent terance+jackson an invite to chat.

[Tom-W19]

Hi @terance+jackson 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.