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Discussion topic: weak signal
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This message was authored by: jessebey
Message posted on 31 Jul 2026 07:21 AM
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weak signal
constantly losing signal and having the red light on but having to switch it on and off with the electric to try and get it back on and not want to keep doing this
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 31 Jul 2026 10:16 AM
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Re: weak signal
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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