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Discussion topic: weak signal

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This message was authored by: jessebey

weak signal

constantly losing signal and having the red light on but having to switch it on and off with the electric to try and get it back on and not want to keep doing this

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This message was authored by: caesarome

Re: weak signal

Posted by a Superuser, not a Sky employee. Find out more

@jessebey 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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