very poor internet connection

[SKYTRKLE]

Hi.

We switched from another internet to Sky 500 on January 9. However, I am disappointed with the internet speed, the children complain about the internet connection all the time and the TV is working slowly. It is worse than it was before. If you can't fix me, then I will have to give up Sky.

I am waiting for your offer.

Thank you Jelena.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147