Discussion topic: No broadband connection
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Message posted on 28 Jan 2025 09:34 AM
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No broadband connection
I have had no broadband connection since Friday 24th January. My Sky app indicates that there is an outage in the Banbridge BT32 area. Is there any indication when the problem may be fixed as I need the internet for my work
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Message posted on 28 Jan 2025 09:42 AM
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Re: No broadband connection
As always with such outages there is no way to know how long it will be as it will be down to a third party, in this case Openreach, to carry out repairs.
You might be in line for compensation credit as per this:
https://www.sky.com/help/articles/auto-compensation
The important thing to note is - "‘Total loss of service’ for more than two full working days after you’ve let us know"
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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