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funny32
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This message was authored by funny32 This message was authored by: funny32

vanished

‎11 Dec 2024 10:33 AM

i paused devices last night woke up this morning to unpause and its vanished off the app so everything is still paused

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jamesn123
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Superuser
This message was authored by jamesn123 This message was authored by: jamesn123

Re: vanished

‎11 Dec 2024 11:07 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @funny32 

Do you have the Sky hub max & WiFi max addon?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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funny32
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This message was authored by funny32 This message was authored by: funny32

Re: vanished

‎11 Dec 2024 11:24 AM

i have the sky max hub and sky max pod it all was fine until this morning went on to un pause and cant find it on there anymore

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Chrisee
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Re: vanished

‎11 Dec 2024 11:25 AM

Posted by a Superuser, not a Sky employee. Find out more

@funny32 there is an issue with the app which Sky tell use they are sorting. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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funny32
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Re: vanished

‎11 Dec 2024 11:28 AM

oh ok thank you do you know how long that would take 

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Chrisee
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Re: vanished

‎11 Dec 2024 11:33 AM

Posted by a Superuser, not a Sky employee. Find out more

@funny32 unfortunately not.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Garry1975
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Re: vanished

‎11 Dec 2024 12:07 PM

I have the same issue, have contacted Sky known issue and have passed to technical team.............not much help when you have device/s disabled from internet, is there another way to at least unpause while this is fixed?

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Garry1975
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Re: vanished

‎11 Dec 2024 02:14 PM

Just checked app, this has been fixed for 🙂

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