upgrade to full fibre from superfast

[rml123]

Thanks for the reply.

Does that mean SKY have issued with me with incompatible equipment and I should request my old box back, or is there something I can do to with the Max Hub to resolve this?

[JimM1]

@rml123 You have to connect the sky Q as a third party device, see the links below!.

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

All for sky Q information etc
https://helpforum.sky.com/t5/Sky-Q/Switching-from-SKY-SKY-HD-to-SKY-Q-some-points-to-note/td-p/44700...
https://www.sky.com/help/articles/turn-off-sky-q-wifi-hotspots

[rml123]

I'll go through those links when i get a chance, thank you for your help.