unable to order full fiber.

[skullkidrae]

i am a former staff member who worked broadband. im trying to place an order for fttp but its not showing when i try to. iv tryed searching for a few addresses around me and full fiber is shoing for my nabours. i was wondering if i could have my account cleared up and prevous orders removed to allow me to process my order please. 

[daveNOS]

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@skullkidrae wrote:

i am a former staff member who worked broadband. im trying to place an order for fttp but its not showing when i try to. iv tryed searching for a few addresses around me and full fiber is shoing for my nabours. i was wondering if i could have my account cleared up and prevous orders removed to allow me to process my order please. 

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@skullkidrae None of that will happen by posting on the forum, this is mainly a customer to customer support platform, you will have to call customer support to see why you are unable to order full fibre. 

[TimmyBGood]

@skullkidrae 

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[GD1]

@skullkidrae  You will need to call Sky