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Discussion topic: turned off the internet

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This message was authored by: ArtAlinka

turned off the internet

I paid for internet this morning and a £10 penalty, but the internet has just been disconnected. What do I need to do to get it back?

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This message was authored by: Daniel0210

Re: turned off the internet

Posted by a Superuser, not a Sky employee. Find out more

@ArtAlinka 

Was it working before then? How late were you in paying?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: ArtAlinka

Re: turned off the internet

Last month the payment did not go through because there were not enough funds. And this month there was money, but for some reason the money was not automatically withdrawn. Yesterday I called Sky about this and this morning I manually entered all the data to pay

This message was authored by: Daniel0210

Re: turned off the internet

Posted by a Superuser, not a Sky employee. Find out more

@ArtAlinka 

Did Sky tell you to make a manual payment? Has the manual payment you made gone as a credit for next months bill therefore leaving your June bill unpaid and services now restricted?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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