Discussion topic: telephone apps

This message was authored by Yorkie+1 This message was authored by: Yorkie+1

telephone apps

hi i have sky q but my problem is i have apps on my phone that wont open as an example asda, wallis and argos there just some so if i didnt have my main frame computer i wouldnt be able to pay my bills and i know its a problem with my internet because i can open them if i go to my son or daughters house without any problems


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This message was authored by Chrisee This message was authored by: Chrisee

Re: telephone apps

Posted by a Superuser, not a Sky employee. Find out more

@Yorkie+1 the most likely cause is thst Sky's Broadband Shield is blocking the apps connection. Using the My Sky app go into the Product Settings menu choose Broadband Shield and change the setting to 18 or fully off to see if that allows those apps to work.

65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Topic Author
This message was authored by Yorkie+1 This message was authored by: Yorkie+1

Re: telephone apps

ive already tried turning sheild of

This message was authored by mae-3 This message was authored by: mae-3

Re: telephone apps



May have a public IP address that been blocked at firewalls etc..., to fix the issue turn off the router for about an hour to acquire a new public IP address.


Zen internet on G.fast (250Mbps down, 50Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.

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