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Discussion topic: speed drop

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This message was authored by: saha1

speed drop

Since yesterday, my wifi speed has dropped a lot. I suppose to get 68mbps minimum guaranteed but now i am getting 7.5mpbs highest. An engineer came to visit and confirmed that he had checked everything but my problem is not solve yet. When I did a service check it showed the problem is from sky to my hub. I have talked with a customer care representative, he sent me a booster i am not sure it gonna help to get that speed. As i know, a booster can boost the signal bot not the speed. hopefully i will get the booster tomorrow and hopefully. 

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This message was authored by: TimmyBGood

Re: speed drop

Posted by a Superuser, not a Sky employee. Find out more

@saha1 

 

A 'booster' cannot improve speed delivered to the Hub.  I really hope they didn't sign you up to the WiFi Max subscription supplement in order to facilitate loan of the hardware.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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