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Discussion topic: slow internet

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Avatar for bl7
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This message was authored by: bl7

Message posted on ‎19 Apr 2026 10:06 AM

slow internet

in test on the sky website it shows everything is ok BUT on "speedtest by ookla" it shows speed dowload 10.47. that is very slow. its not the first time. in my contract i have guaranteed speed. can sonebody fix this 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Apr 2026 10:33 AM

Re: slow internet

Posted by a Superuser, not a Sky employee. Find out more

@bl7 

If the broadband has become slow see this link

https://www.sky.com/help/articles/broadband-diagnostic-start 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎19 Apr 2026 10:59 AM

Re: slow internet

Posted by a Superuser, not a Sky employee. Find out more
@bl7 wrote:

in my contract i have guaranteed speed. 

Not really, no: both the 'Guaranteed Minimum Download Speed' and the 'Enhanced Wall to Wall WiFi Guarantee' are actually guarantees of a small refund if the specified figures aren't delivered.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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